eden/docs/user/EdenFailsToLaunch_Windows.md

Eden Fails to Launch and Does Not Leave Any Logs

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Error Details

Behavior: Program appears not to launch or exits immediately without leaving any log entries. Platform(s) Affected:

• Windows

Error Log Entries:

None

Example Error Message Entry in Windows Event Viewer

Faulting application name: eden.exe, version: 0.0.0.0, time stamp: 0x6795dc3c
Faulting module name: ntdll.dll, version: 10.0.26100.3037, time stamp: 0x95e6c489
Exception code: 0xc0000005
Fault offset: 0x0000000000014778
Faulting process id: 0x2AF0
Faulting application start time: 0x1DB7C30D2972402
Faulting application path: C:\temp\Eden-Windows\eden.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 4c8a6e13-9637-438c-b4d0-e802d279af66
Faulting package full name: 
Faulting package-relative application ID:

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Causes

Issue 1: Missing C++ Redistributable

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Eden requires the latest C++ redistributable from Microsoft in order to run. Like many other programs, it relies on aspects and libraries included in this runtime, without it - the program cannot run.

1. Download the Latest C++ Redistributable from Microsoft for your machine.
2. Double Click the downloaded executable file and wait for the software to install.
3. Restart the computer.
4. Launch Eden again, if the main window appears, you are good to go. If not, proceed to the next issue.

Issue 2: Corrupted System Files

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A corruption of necessary system files can cause odd behaviors when Eden tries to access them. It is a very rare case and you would likely see other programs misbehaving if this is what your issue is, but you can try if you have no other options.

1. Launch Eden to generate a crash.

2. Confirm there are no logs created in the log directory.

   1. See the How to Access Logs page for the log location if you need it.
   2. If there are any entries in here since you tried step 1, this is likely not your issue.

3. Navigate to your Windows Event Viewer (Start Menu → eventvwr.msc).

4. Expand Windows Logs and select Application.

5. Look for an entry with the Level of Error, and look for a message similar to the following

   Faulting application name: Eden.exe, version: 0.0.0.0, time stamp: 0x6795dc3c
   Faulting module name: ntdll.dll, version: 10.0.26100.3037, time stamp: 0x95e6c489
   Exception code: 0xc0000005
   Fault offset: 0x0000000000014778
   Faulting process id: 0x2AF0
   Faulting application start time: 0x1DB7C30D2972402
   Faulting application path: C:\temp\Eden-Windows\Eden.exe
   Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
   Report Id: 4c8a6e13-9637-438c-b4d0-e802d279af66
   Faulting package full name: 
   Faulting package-relative application ID:
   

6. Run a Command Prompt terminal Window as Administrator.

7. Enter the following command and wait for it to complete. It will take a while, just be patient and do other things while it completes.

   DISM /Online /Cleanup-Image /RestoreHealth
   

8. Reboot your computer.

9. Launch Eden and verify it is now working.